Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for modifications only.

To initiate a return, you must first contact us. Once we have made contact, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any information or questions, customer service is available to assist you at
the following address: info@bouchrafilalilahlou.com or
by phone at (+212) 627-376882.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
No refunds for custom-made products will be issued under any circumstances after the order has been validated.